Frequently Asked Questions
Everything you need to know about your ICONIC London glow.
Where does ICONIC London ship?
We ship globally from our UK warehouse. Standard and Express delivery options are available for the UK, Europe, USA, and many other international destinations.
Are ICONIC London products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing by law.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking link to follow your parcel's journey.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original packaging. Please contact our customer service team to initiate a return.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I find the right shade for me?
You can use our online Shade Finder tool or contact our expert beauty team via email with a photo of yourself in natural light for a personalized recommendation.